Returns & Exchanges

At MCHOSE, we want you to be completely satisfied with your high-performance peripherals; if you are not happy with your purchase, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Log in to your account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Pack Your Device

Securely pack the electronics in their original packaging, ensuring all cables, manuals, and accessories are included to prevent restocking fees.

3

Ship to MCHOSE

Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location, keeping a copy of your tracking number.

4

Inspection and Refund

Once our technical team verifies the device's condition, your refund or exchange will be processed within 5 to 7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing