Frequently Asked Questions

Everything you need to know about your MCHOSE electronics.

How long does shipping take for MCHOSE orders?

Standard shipping typically takes 7-14 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.

What is your return policy for electronic products?

We offer a 30-day return policy for all MCHOSE products. Items must be in their original packaging and in new condition to be eligible for a full refund.

Do MCHOSE products come with a warranty?

Yes, all MCHOSE electronics are covered by a 1-year limited manufacturer's warranty that protects against defects in materials and workmanship under normal use.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.

Are your peripherals compatible with both Mac and Windows?

Most MCHOSE keyboards and mice are designed for cross-platform compatibility. Please check the 'Technical Specifications' section on the specific product page for detailed OS support.

How can I update the firmware for my device?

You can download the latest drivers and firmware updates directly from our 'Support' page. Ensure your device is connected via a wired connection during the update process for stability.